Refund policy

Returns & Exchanges

We want you to love your Limoges box.

• 30 days to return: Please contact us within 30 days of delivery to start a return or exchange.
• Refund or exchange: You can choose a refund to your original payment method, or an exchange for another box.
• Condition: Boxes must be unused, in the same condition you received them, with the original packaging.
• Return shipping: The customer pays return shipping. We recommend insured, trackable shipping. We cannot be responsible for returns lost in the mail.
• Damaged or wrong item: If your box arrives damaged or is not what you ordered, please contact us within 3 days with photos and we will make it right at no cost to you.
• Refund timing: Refunds are made within 5 business days after we receive and inspect the return.

Questions? Please visit our Contact Us page.